C&C Sphere Help Center
This guide covers the real journeys in Sphere and the Marketplace. Public pages can be explored without signing in; publishing, buying, selling, messaging and management actions require an account.
Quick orientation
Choose your journey
- Join the community in Sphere and its feed.
- Find people and businesses through search, community and network.
- Create a company presence in Sphere Business.
- Browse products and services in the Marketplace.
- Manage purchases in Orders or start selling from your account dashboard.
Available actions can vary with your session, permissions, membership and content status.
Account and preferences
Registration and security
Register with an email you control, verify it from the message received and complete your profile. Use a unique password and never share passwords or one-time codes. Check spam before requesting another verification message.
Language, theme and notifications
C&C Sphere supports Spanish, English, Arabic, Russian, French and Italian; Arabic also changes reading direction. Use the interface controls to choose language and light or dark theme, and open Notifications for account updates.
Edit your professional information in Edit profile. Keep private account data separate from your public profile.
Account security
At the bottom of Edit profile you'll find Security: change your password, or enable Face ID / fingerprint (passkey) sign-in using your own phone's biometrics — your face/fingerprint is never sent to or stored by Sphere, only your device verifies it. It works from a regular browser tab; on some phones it isn't available from the home-screen installed app.
Sphere home, search and feed
Sphere home links to community activity, projects, opportunities and services. Use search with a name, sector or skill.
In the feed, signed-in members can publish and, when available, react, comment, save, share, send or report. Authors can delete their own posts. Saving keeps a reference for your account; visibility still depends on settings, status and moderation.
Profile, community and connections
Complete your profile with a clear image, professional headline, accurate description and relevant skills. Discover members in Community and manage connections in My network. A profile can be followed or unfollowed when that action is available.
Connections do not authorize unsolicited advertising or moving a conversation outside the platform without consent.
Chat and messages
Open Sphere Chat, search for a profile or start from a page that offers messaging. Messages may support reactions and deletion according to your permissions.
Never send passwords, codes, payment credentials or financial documents in chat. Sphere chat and Marketplace order conversations are different; keep transaction agreements in the conversation linked to the order.
Events
Browse Events and confirm attendance when permitted. To publish, use Create event and provide title, description, date, time zone, location or format and access details. Manage your entries under My events.
Projects, opportunities and services
Explore Projects, open a project and express interest. Create project should explain the goal, stage, needs and expected collaboration.
Opportunities and Services help members discover proposals and professional capabilities. Their appearance is not a guarantee; validate identity, scope and conditions before committing.
Success stories
Success stories shares community experiences. Publish a genuine result through Create story, and edit or delete your content in My stories.
Stories can support reactions, comments, saving, sending, sharing and reporting. Do not publish third-party testimonials, figures or images without permission.
Shorts (short videos)
Watch short videos from founders, SMEs and entrepreneurs in Shorts. Publishing requires Gold membership or higher; use Create short to upload a video (max 60 seconds) with title, description and category. Manage your videos and see who interacted in My shorts. Shorts publish immediately and go through automatic background review (text, visual and audio content); flagged content is hidden and the author is notified.
Business pages
Create and publish
Open Sphere Business and create a page with the real business name, category, description, story, location, contact details, social links, logo and cover. Use the image dimensions shown by the form and review the preview.
Save a draft and submit it for review when ready. Status and available actions are shown in My pages. Moderation may request changes and no review time is guaranteed.
SEO, team and contact
A published page may be indexed by search engines, but timing and ranking are not guaranteed. Use original, specific text, the exact category, real location and complete contact and image information; avoid duplicated copy and keyword lists.
The owner can manage team permissions and enable or disable the contact form. Authorized managers can create page posts and edit or delete their own. Depending on status, pages can be edited, paused, restored or archived.
Memberships, verification and referrals
Check Membership and Live plans for current names, prices, limits and benefits. The plan and checkout screens are authoritative.
Verification shows the process available to your account. Email, profile, identity and seller verification are different, and a badge never guarantees a transaction. Your personal referral link and applicable campaign progress appear in Referrals. On top of the free-membership tier upgrades, whenever someone buys their first paid membership through your affiliate link, you earn a cash commission on the price paid. Your current commission rate, balance, commission history and an approximate USD equivalent are always shown in your Referrals panel. You can withdraw that balance once it reaches the configured minimum, but you first need approved KYC/KYB verification (identity and payment details) and a verified payout method — the panel itself points you to whichever step is missing.
Explore the Marketplace
Open the Marketplace, search and use available filters. Review each listing's description, images, price, location, seller and conditions.
Signed-in users can manage Wishlist and contact a seller from a listing or seller page. Never pay through a link sent outside C&C Sphere checkout.
Buying, orders and reviews
Review the listing, ask questions and use the available purchase action. Confirm quantity, amount and delivery, pay only through the provider displayed in checkout, then verify the result in Orders.
A request is not automatically paid, accepted, shipped or completed. Open the order for its current state and actions. Confirm receipt only when it reflects reality. When eligible, leave a factual review without personal data, threats or extortion.
Start selling
From the account dashboard, select the seller onboarding action. Complete the seller profile, seller agreement and document verification when required.
You cannot mark yourself as verified; status is determined by the platform process.
Identity and payout verification (KYC)
Document verification has two independent levels: Level 1 (identity) is required to sell and promote — it asks for your ID document, proof of address, and a short liveness video (blink and turn your head) that is compared by facial recognition against your ID photo, to confirm it's really you. Level 2 (payouts) is required to receive your sales money — it asks for a bank statement and an account ownership certificate; you can complete it later, selling still works without it. Every document is reviewed by a human before approval or rejection. See the Privacy policy for how the liveness video and biometric data are processed and retained.
The seller dashboard contains operational links.
Create and manage listings
In Listings, create an accurate title, description, category, price, location and original images. Explain variants, condition, service scope, delivery and relevant limitations.
Save and submit the listing for review. Approval, rejection or requested changes follow moderation and have no guaranteed deadline. You can edit, remove images, archive unavailable content and use promotion only when the listing and account are eligible.
Seller conversations, orders and delivery
Marketplace conversations preserve buyer–seller context. Confirm scope, price, delivery and changes in writing. Review an order before accepting or rejecting it and update payment, shipment or completion states only when true.
Keep appropriate delivery evidence without exposing unnecessary data. View Seller reviews and reply professionally without disclosing buyer information.
Payout methods and payments
Manage Payout methods, verify the holder and destination, and choose a default where applicable. Never place banking credentials in chat.
Seller payments shows available records and statuses. Availability, net amount and timing depend on the transaction, provider and displayed conditions.
Disputes and refunds
Use Open dispute from the affected order when available, explain the agreement, what happened and the requested solution, then follow it under Disputes.
Add relevant, legible messages, receipts and images, and reply inside the case. A dispute does not guarantee a refund or outcome; resolution depends on evidence, order status, applicable rules and the payment provider.
Advertising and visibility
Review Advertising plans and the campaign options in the seller panel. Placement, duration, price and eligibility are shown before confirmation.
Improve title, category, images, description, price and seller data first. Advertising may increase exposure but never guarantees visits or sales.
Security, privacy and moderation
Use a unique password, protect your email, check domain and amount before paying, reject external-payment requests and sign out on shared devices. Report feed or story content with its reporting action; use orders and disputes for transaction problems.
Read the Privacy Policy, Terms and Trust Center. Do not make false reports or publish another person's private data.
Troubleshooting and support
If an action is missing, check sign-in, email verification, ownership, role, membership and content or order status. If an edit is not visible, reload, confirm it was saved and reopen the public page from its dashboard.
When contacting support, include the URL, expected and actual result, reproduction steps, relevant item identifier and a redacted screenshot. Never send passwords, codes, banking credentials or complete identity documents.
Frequently asked questions
Can I use Sphere without selling?
Yes. Sphere's community features are independent from seller onboarding.
Will a Business page automatically appear in Google?
A published page can be crawled and indexed, but no search engine guarantees timing or position.
Does verification guarantee a safe purchase?
No. Treat it as one signal and still review the listing, reputation, order and platform conversation.
Where are purchases and seller operations?
Purchases are under Orders. Sellers manage Listings, Payout methods and Payments.